HTC was expecting that its Vive VR headset will bring some profitability for the company. The company is already bearing the loss incurred from their previous flagship phone, HTC One M9. The vive era got off to a good start for the Taiwanese giant when it crossed $12 million sales in the first 10 minutes after accepting the pre-orders for this smartphone.
But now the reports are suggesting that a problem has developed processing issues with the financial institutions. This has led to the accidental cancellation of the Vive pre-orders. However, the Taiwanese giant is working with its customers and the banks over this issue and has also already reinstated orders for a number of customers.
HTC’s Vive comes to you with a price tag of $799.99 and is expected to be shipped by 4th April in some parts of the world. If you received a notice that your Vive order was cancelled automatically then you should immediately call back your financial institution and bank. Or, just give the manufacturer a call at (888) 216-4736.
As we already told, HTC is expecting some big gains from the new Vive device. It was said back in January by HTC’s co-founder and current CEO, Cher Wang that “Smartphones are important, but to create a natural extension to other connected devices like wearables and virtual reality is more important.
“While fulfilling this week’s orders for HTC Vive, a limited number of individuals were affected by auto cancellation due to processing issues with financial institutions. We’re actively working to resolve this, and have already reinstated orders for some customers. We want to assure our customers that we’ll work with them to process their payment so they can receive their Vive when they were expecting it. If you pre-ordered a Vive, we encourage you to contact your financial institution to notify them of upcoming charges.”
Other companies such as Samsung, Google offer various VR “hardware”. And with the companies such as McDonald’s and Coke turning their packaging into VR viewers, it seems that corporate world is currently aiding its brilliance to the consumers.