The smartphone giant Samsung declared a Global Replacement Program on 2nd September 2016 especially for the Galaxy Note because of a problem related to an isolated battery cell. From that point forward, the organization has been endeavoring to speed up item shipments keeping in mind the end goal to execute the exchange program and lessen every trouble for Galaxy Note 7 users.
According to DJ Koh, Samsung Electronics’ President of Mobile Communication Business, Samsung had done a commitment more than 3 weeks ago to a Global Replacement Program for the Galaxy Note 7. The program actually started last week for the majority of markets and the development is still encouraging. Presently, the company’s motto is to ensure that every affected device is replaced as fast and efficiently as possible.
Since the company has initiated the Global Replacement Program, initially it has received a strong response from the Galaxy Note 7 users.
– Nearly 90% Note 7 users have been selecting a new Note 7 since the products have become available widely.
– Over 60% of all recalled Note 7 handsets sold in Korea and the U.S. have been replaced through this program.
– In Singapore, over 80% of clients have joined this exchange program which began on 17th September.
According to DJ Koh, they are really feeling honoured by the response they received and seeing the customers keeping faith on the Note 7 device. For this reason, the company actually wanted the customers to take benefit of their local replacement program so that they still feel confident and keep faith on Samsung devices and also feel excited to use their newly formed Note 7 device.
In spite of only a small number of reported incidents, Samsung has tried a lot to offer the clients all necessary assistance. In this effort, Samsung has been working together with National Regulatory Bodies.
The clients, who still are having the affected Note 7 devices, must power down and return the devices. Replacement of current device with a new one is possible depending on local availability. Samsung asks the Note 7 customers to contact their place of buying or call the registered call centre as early as possible.
Samsung Electronics is requesting all customers globally to stop using the Note 7 smartphones urgently and exchange them as early as possible, as many reports of the smartphones catching fire grown even after the global recall of the company.
The call from the South Korean company, the largest smartphone maker of the world, arrives after the US authorities requested for switching the Galaxy Note 7 off and not using or charging it during a flight.
Different airlines around the globe asked travellers for not switching on the big smartphone or putting it in checked baggage, with certain carriers banning the smartphone on the flights.
In a statement, Samsung had urged the users worldwide for returning their existing Galaxy Note 7 immediately and getting a replacement also.
Samsung’s Mobile President Koh Dong-Jin said that they would be asking users for powering down their Note 7 and exchanging them as early as possible. He added that they would be replacing the devices so that the devices could be provided via exchange program as conveniently as possible.
Customers can visit the service centres of Samsung for getting rental phone for using temporarily. In fact, Samsung arranges to give the Note 7 devices with new batteries in South Korea beginning 19th September, but schedules for other nations differ.
Prior this month, Samsung had declared an unprecedented recall of 2.5 million Note 7s globally only 2 weeks after the smartphone was introduced. That move arrived after the investigation of Samsung into reports of fires found that rechargeable lithium batteries made by one of the suppliers were faulty.
Among all countries, the US was the first to take a step following the recall. Even the Consumer Product Safety Commission of the US had requested the phone owners for switching them off and leaving them off. It also said that it was working with Samsung and hopefully it will have an official recall as early as possible.
The safety commission’s recall will permit the US FAA (Federal Aviation Administration) for banning all passengers from having the phones with them on flights.
As of now, the Federal Aviation Administration had alerted the flight passenger for not switching on or charging the Note 7 during flights and not putting the phones in their checked bags also.